FAQ's
General
Q: When can I expect an answer to my emailed question?
A: Usually within 1-3 hours, but almost always within 1 business day.
Q: Is your website secure?
A: Yes. Our website system provides the highest protection possible of your credit card and order information. Please see the security link for more information.
Q: What happens if there is an error in my order?
A: In the very rare occurrence that we have made an error in your order, we will correct the problem at no additional cost to you. If the mistake is due to entered text or instructions that you provided, we unfortunately will not be able to refund your order. We will, however, make sure to reprint your card order at a special rate which is the absolute lowest price possible in order to help correct the situation for you.
Q: What happens if I need to cancel my order?
A: In order for us to offer our quick turn-around time for printing, your order immediately begins to be processed once it is placed. As your order progresses, it is impossible to cancel given that your order is custom printed. Therefore, all orders submitted are final. Although we can't guarantee it, we will attempt to cancel your order as long as we receive notice within 1 hour of placing your order.
Q: What happens if we receive our cards and they are damaged from shipping?
A: We replace damaged items and file a claim with the shipper, UPS. We are not responsible for timeframe delays caused by the shipper, but we will do everything we can to reprint your order and ship them to you again as quickly as possible. We recommend ordering your cards early to allow for such contingencies.
Q: Can I see a sample of various cards that I may purchase?
A: Yes. Please click the “request a sample” button on the Create Your Custom Card Project page. If you prefer, you may contact us by email or phone with your desired card numbers.
Q: Do you want comments or feedback on your website?
A: We truly value all feedback and comments you may have so that we can continue to improve our ability to serve you. All comments and feedback are very much appreciated and can be emailed to comments@holidaycardsunlimited.com.
